You may reach our Customer Service Department the following ways:
Email:
owenscorning@mercurypromo.com
Telephone:
866-706-3195
M-F 8:30AM - 5:00PM EST, Excluding holidays
Fax:
(586) 825-9399
Mail:
Mercury Promotions & Fulfillment
35610 Mound Rd
Sterling Heights, MI 48310
Simply start shopping and when you are ready to Checkout you will have the option to login to an existing account, create a account or checkout as a quest.
If you ever need to update the information in your account profile, sign in to your account and click on the icon at the top right of your screen and click on My Profile.
The information in your profile will automatically populate the required fields in your shopping cart each time you shop.
This saves your user profile in the database and allows you to check the status of your orders and view your order history. It also saves you from having to re-enter this information when you return to do more shopping. This feature is common on most e-commerce sites. Your credit card information is never saved.
Just as in a physical store, your Shopping Cart holds items until you are ready to check out. From the Shopping Cart you can:
• Proceed to check out
• Continue shopping
• Remove items
You can always get back to your cart by clicking the shopping cart icon at the top right of the page.
If you have forgotten your password, click on the menu icon in the upper right-hand corner of the store and select “Login/Logout” from the dropdown menu. At the Secure Sign In Page, click on “Forgot Your Password?” Enter your email address to have a password reset email sent to you.
Click on the menu icon in the upper right-hand corner of the store and select “Dashboard” from the dropdown menu. Locate the order you want to check and click on the Order ID to view the order. The system will email you when your order ships with a tracking number as long as you have entered a valid email address.
If you have any questions please email customer care: owenscorning@mercurypromo.com.
All inventory items that still have the original tags attached with no visible signs of damage may be returned within 30 days for a full refund. An item without the original tag may not be returned.
SPECIAL ORDER ITEMS cannot be returned because they are produced especially for you.
For inventory returns, please include a copy of the packing slip (if you still have it), your name and contact information and instructions on whether you want a credit or exchange for a like item in another size.
The return address is:
Mercury Promotions & Fulfillment
Attn: Owens Corning Returns
35610 Mound Rd
Sterling Heights, MI 48310
Once an order has been submitted, you will not be able to edit or cancel it.
Please contact Customer Care for assistance.
owenscorning@mercurypromo.com
866-706-3195
We appreciate your concern about putting your credit card over the Internet. We are committed to making the Internet a safe and fun place to shop. Given the SSL (Secure Socket Layer) technology employed by our site, doing business online with us is very safe. Every transaction conducted is encrypted for privacy, and we do not store any credit card numbers.
It is also important to note that credit card companies are very supportive of business on the Internet. Should your card be used fraudulently, credit card companies will investigate, and most likely the internet company will be charged, not the customer. Furthermore, we are committed to fighting credit card fraud, as our future depends on it.
Please Note: The charge on your credit card will show up as: MERCURYFULFILLMENT
All inventory items are fulfilled and shipped from Sterling Heights, MI.
SPECIAL ORDER ITEMS are shipped directly from the manufacture and takes anywhere from 1-7 business days after production.
For inventory items, orders received by 2PM EST will be shipped the same day, Monday through Friday. Any orders after 2PM EST will be shipped the following business day.
For SPECIAL ORDER ITMES, orders will take up to 1-3 weeks for delivery.
Please contact Customer Care if you need something sooner.
owenscorning@mercurypromo.com
866-706-3195
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering merchandise, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Our freight carriers are unable to deliver packages to a P.O. Box.
Please contact ProDesk at 866-776-3375 with questions.
