This online store was designed to enable all Umpqua staff to purchase Umpqua Bank branded promotional products. Employees can go to the site, set up an account, and purchase with a personal credit card or approved cost center. Corporate credit cards are not permitted.
Login credentials will not be required to browse the site or add items to a cart. At checkout, customers will be able to log in, signup for an account, or make purchases as a guest.
Personal credit card or approved Cost Center. Corporate credit cards are not permitted. We will be adding the gift certificates to the checkout options soon.
No, our freight carriers are unable to deliver packages to P.O. Boxes.
Once an order has been submitted, you will not be able to edit or cancel it online. Please contact cs_umpquabank@thesourcinggroup.com for assistance. We should be able to stop the order or make changes if you contact us right after the order was placed.
All stock items may be returned within 30 days if they are unused and in their original packaging. Please include a copy of the packing slip, your name, and contact information with instructions to credit or exchange for a like item.
The return address is:
The Sourcing Group
ATTN: Umpqua Bank Company Store
3104 142nd Ave. East, Ste. 100
Sumner, WA 98390
A customer service representative is available to answer inquiries regarding Umpqua Bank Company Store items or other general questions such as your order status, billing, etc. Customer Service can be reached as follows:
Email: cs_umpquabank@thesourcinggroup.com
Phone: 253-883-2013
Hours: Monday - Friday, 8 a.m. - 5 p.m. PST, excluding holidays
